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Terms and Conditions (AUDE Member Delegates)

Payment and Fees

  1. Payment must be made by credit or debit card and card details must be entered online, please note only Visa or MasterCard are accepted.
  2. Once you have completed your booking you will automatically be sent a booking confirmation email with an invoice that will show as paid, and is the booking receipt. Please note a failed payment constitutes a failed booking. You should contact us for assistance with this.
  3. Only in exceptional circumstances will payments by direct bank transfer be accepted. In this case, it is the booker’s responsibility to ensure that this invoice reaches the correct finance department. Professional HE Services (PHES) will not issue invoices directly to finance departments unless emailed on an individual basis to do so. The person making the booking is the point of contact for invoice chasing, and is responsible for ensuring that the invoice is paid.
  4. Please note that PHES must receive the full amount shown on the invoice including any VAT applicable. Any fees or charges which are levied by the bank for you to make this payment should be paid by you directly and should not come out of your conference fee payment. If you do not pay these bank charges you will still be liable for the difference between the amount that is paid to us and your total fee payable. Any shortfalls in the fee must be paid before your attendance at the event.
  5. Registration cannot be accepted over the telephone and places are only guaranteed upon payment and confirmation.

Cancellations and Refunds Policy

  1. Payment for booking a delegate place is non-refundable and is due even if cancellation is made before funds are received by PHES. Should you wish to cancel your booking every effort will be made to re-sell your place. If the place is re-sold a 50% refund will be made. Cancellation should be notified to the Conference Organiser in writing, via email at lianne@aude.ac.uk. 

Force majeure

  1. If the event cannot be held because of circumstances beyond our control (including fire, explosion, act of terrorism, or any act or event beyond our control) or because of any industrial action or dispute involving AUDE, or the hosting venue, AUDE will refund all fees paid but will not be liable for any losses whether indirect or direct suffered by delegates as a result of the cancellation of the event.

 Other terms

  1. Delegates must comply with the accepted safety standards of the day.
  2. Failure to comply with this code of practice will result in the withdrawal of the permission to attend the conference.
  3. On arriving at the conference, you will be provided with a conference badge. This badge must be worn at all times and is not transferable to any other person without prior knowledge and confirmation from AUDE. Anyone not wearing a badge may be asked to leave the conference vicinity.
  4. Placing a booking is deemed as acceptance of these terms and conditions on behalf of whoever attends the event.
  5. AUDE reserves the right to change the conference programme at short notice.

Terms and Conditions (Sponsors)

General Terms

  1. Sponsors / Exhibitors and their staff must conform to the accepted safety standards of the day.
  2. Failure to comply with this code of practice will result in the withdrawal of the permission to attend the conference.
  3. Payment for booking an exhibitor place or sponsorship package is non-refundable and is due even if cancellation is made before funds are received.
  4. Professional HE Services (PHES) reserve the right to cancel any sponsor / exhibitor places if their invoices reach 30 days over the due date.
  5.  On arriving at the conference, you will be provided with a conference badge. This badge must be worn at all times and is not transferable to any other person without prior knowledge and confirmation from AUDE. Anyone not wearing a badge may be asked to leave the conference vicinity.
  6. Placing a booking is deemed as an acceptance of these terms and conditions.

Cancellations and Refunds Policy

  1. Cancellation of your booking will result in a 100% cancellation fee, regardless of whether the fee has actually been received by the organisers or not. Cancellation should be notified to the Conference Organiser in writing, via email at lianne@aude.ac.uk. Should you wish to cancel your booking every effort will be made to re-sell your place. If the place is re-sold a 50% refund will be made.
  2. Substitutions of attendees can be made, without incurring the cancellation charge - please let AUDE know if a substitution is to be made.

Force majeure

  1. If the event cannot be held because of circumstances beyond our reasonable control (including but not limited to fire, explosion, flood, adverse weather conditions, terrorism, pandemic or epidemic) or because of any industrial action or dispute involving AUDE, or the hosting venue, AUDE will refund all fees paid but will not be liable for any losses whether indirect or direct suffered by delegates as a result of the cancellation of the event.

 

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