AUDE Strategic FM Special Interest Group Meeting
Date: 29th April 2021
Venue: Online
Timings: 11:30am – 12:45pm
Agenda:
1.11.30 - 11.35
Welcome, Lucy Black, Head of Facilities & Student Accommodation, University of Plymouth and AUDE chair of the Strategic FM special interest group
2.11.35 - 12.15
The Importance of Customer Service in FM
Lucy Jeynes, Larch Consulting
3.12.15 - 12.35
Customer Service Accreditation
Lisa Hofen, Head of Strategic FM, University of Oxford will present on her experience of implementing customer service excellence accreditation in her team and the results she saw.
4.12.35 - 12.40
AUDE updates, Jane White
5.12.40 - 12.45
AOB & meeting close
Tagged : Strategic Facilities Management Group
Type : Meeting
Please contact info@aude.ac.uk for more information