Title: Value testing and benchmarking in hard and soft FM
Date: Wednesday 26th November
Time: 11.00 - 12.00
Synopsis: Value testing and benchmarking in hard and soft FM – enabling universities to evaluate their FM operations by enhancing existing service solutions through proven methodology to assess effectiveness, cost and quality of services.
Speakers:
Dee Cooper, Head of Consultancy, LitmusFM
A skilled, senior level manager and FM professional. Dee has worked within the FM industry for over 15 years, working with two of the UK’s major suppliers. She has led business development and retention teams with targets of £120+million per annum. Alongside this, Dee was the Director leading the European business strategy working in partnership with other European providers.
Dee has worked with major blue-chip companies, focussing on clients within the Professional and Manufacturing sectors, from single to multi-sites. Her success was as a result of strong leadership and collaborative working with the operations departments to create robust operating models.
She has great skill in assessing the needs of our clients, creating the optimum operating model and maximising the return on investment, whilst also driving equitable client service provider relationships, giving stability to both organisations. She is professional in her approach, she listens, hears, reviews and then translates information, giving clients the solution that they and their business need.
Kate Davis, Consultant Director, LitmusFM
Kate has over 30 years of working in customer facing operations in both private and public sectors with over 10 years of experience of working at a strategic level in commercial and facilities roles at Leeds Beckett University, driving considerable improvements into the business, identifying new business opportunities to maximise revenue and improve service delivery efficiencies.
A strategic thinker adept at translating strategic objectives into actionable plans with key measurables across a wide range of commercial and FM soft services, Kate also brings significant and lived expertise on the people piece through culture change, management of change and delivery, values and behaviours and also acts as guest speaker on the subject.
Kate’s energy, drive and passion for her areas of expertise is infectious as her sense of humour. Future focussed Kate always has a handle on the latest trends to benefit the workplace.
Tagged : Strategic Facilities Management, Events
Type : Training
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